Shipping policy
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is an issue with verifying your address, we will contact you to try to resolve these issues. If after several attempts of contacting you, you do not respond, your order will be canceled and your money refunded to you.
If you realize that you entered your shipping address incorrectly, please contact us ASAP. If your call was placed on the weekend, please call us first thing Monday morning. We will do our best to accommodate you but if we’re unable to change the address, we are not responsible for the incorrect information.
Shipping fees are non-refundable. If you refuse shipments from Ruby Posh, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. Ruby Posh does not hold responsibility for packages that state DELIVERED.
You will receive your package 5 to 7 business days from the day your order was placed. After your payment is authorized, it can still take up to 3-4 days to process your order. This is just an estimate, though, and doesn’t include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order is delivered and you have not received it, you must contact your local post office. We DO NOT issue refunds for packages that states have been delivered. International orders may be subjected to custom charges by your native country.